Refund Policy

Last Updated: July 25, 2025

This Refund Policy outlines the terms and conditions under which Ilvexoraqen ("we," "our," or "us") processes refund requests for our online seminar platform services. By purchasing or enrolling in our services, you agree to the terms set forth in this policy.

General Refund Principles

We are committed to providing high-quality educational experiences. If you are not satisfied with our services, you may be eligible for a refund under the conditions described below.

Eligibility for Refunds

Seminar Enrollment Refunds

Refund eligibility for seminar enrollments depends on the timing of your request:

• Full Refund: Requests submitted more than 14 days before the seminar start date
• 50% Refund: Requests submitted between 7 and 14 days before the seminar start date
• No Refund: Requests submitted less than 7 days before the seminar start date or after the seminar has commenced

Subscription Services

For recurring subscription services:

• Monthly subscriptions may be cancelled at any time, with access continuing until the end of the current billing period
• Refunds are not provided for partial months of service
• Annual subscriptions may be refunded on a pro-rata basis if cancelled within 30 days of initial purchase
• No refunds are provided for annual subscriptions cancelled after 30 days from initial purchase

Digital Materials and Resources

Once digital materials, recordings, or downloadable resources have been accessed or downloaded, they are not eligible for refunds. Refund requests must be submitted before accessing these materials.

Non-Refundable Items

The following items and services are non-refundable under all circumstances:

• Completed seminars or workshops
• One-on-one consultation sessions that have occurred
• Certificate fees and administrative charges
• Third-party service fees
• Special promotional or discounted offerings explicitly marked as non-refundable

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at info@ilvexoraqen.world
2. Include your full name, order number, and date of purchase
3. Provide a detailed reason for your refund request
4. Submit your request within the eligible timeframe as outlined above

Processing Timeline

Once we receive your refund request:

• We will review your request within 5 business days
• You will receive a confirmation email regarding the status of your request
• Approved refunds will be processed within 10 business days
• Refunds will be issued to the original payment method used for purchase

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing our services:

• Report the issue to our technical support team immediately
• We will make reasonable efforts to resolve the technical problem
• If the issue cannot be resolved within a reasonable timeframe, a full or partial refund may be granted at our discretion

Event Cancellation by Ilvexoraqen

If we cancel a seminar or event:

• All registered participants will receive a full refund automatically
• Refunds will be processed within 14 business days of cancellation notice
• Alternatively, participants may opt to transfer their enrollment to a future seminar of equivalent value

Medical or Emergency Situations

We understand that unexpected circumstances may arise. In cases of documented medical emergencies or extenuating circumstances:

• Contact us at info@ilvexoraqen.world with supporting documentation
• We will review requests on a case-by-case basis
• Credit toward future services may be offered as an alternative to refunds

Payment Method Considerations

Refund processing may vary depending on your payment method:

• Credit/Debit Cards: Refunds appear within 5-10 business days after processing
• Bank Transfers: Refunds may take up to 14 business days to reflect in your account
• Third-Party Payment Processors: Processing times are subject to the policies of the respective payment provider

Partial Refunds

Partial refunds may be granted in the following situations:

• When a seminar is shortened due to unforeseen circumstances
• When specific advertised features or materials are unavailable
• When service quality falls below reasonable expectations and we cannot provide adequate remedy

The amount of any partial refund will be determined at our sole discretion based on the specific circumstances.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution:

• Your access to all Ilvexoraqen services may be immediately suspended
• We reserve the right to provide evidence to your financial institution demonstrating service delivery
• Accounts associated with fraudulent chargebacks may be permanently banned
• We encourage you to contact us directly before initiating any chargeback to resolve disputes amicably

Modifications to Services

We reserve the right to modify seminar content, schedules, or instructors when necessary. Such modifications do not automatically qualify for refunds unless:

• The modification substantially changes the core subject matter of the seminar
• The new schedule creates a conflict that prevents your participation
• The modification reduces the total seminar duration by more than 20%

Transferring Enrollments

As an alternative to refunds, you may transfer your enrollment:

• To another participant, subject to our approval and a transfer fee
• To a future seminar on the same topic, subject to availability
• Transfer requests must be submitted at least 7 days before the seminar start date

Gift Purchases and Vouchers

For services purchased as gifts or using vouchers:

• Refunds are issued to the original purchaser, not the recipient
• Vouchers and gift certificates are non-refundable once issued
• Unused vouchers may be subject to expiration dates as stated at time of purchase

Currency and Exchange Rates

All refunds are processed in the original currency of purchase. We are not responsible for:

• Currency exchange rate fluctuations between purchase and refund dates
• International transaction fees charged by your financial institution
• Conversion fees applied by payment processors

Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us:

• Email: info@ilvexoraqen.world
• Phone: +27118693789
• Messaging: Signal
• Address: 28 Milner St, Mobeni East, Durban, 4060, South Africa

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Governing Terms

This Refund Policy is part of and subject to our Terms of Service. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.

By purchasing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.